Frequently Asked Questions

Who is exoticjewelrylasvegas.com?
exoticjewelrylasvegas.com is a company started by Kathie Bahar, with over 15 years of experience in the retail and marketing industry.

SECURITY

a. Is it safe to use Credit Cards?
Yes, We have one of the internets safest and secure shopping cart and check out available.

b. What payment methods do you accept?
All Major credit and Debit cards, Google check out, and PayPal.

c. Do you have a Privacy policy?
Yes, Click on the link at the bottom of the page, We sell fashion jewelry, not names.

d. Do you have a guarantee?
Yes, We have a 14 day guarantee from the date of receipt of your purchase.

What is your return policy?
-You may return order/merchandise within 14 days from the date the order was received.
- We will not accept any returned packages without a RMA#, issued by us.
- All returned packages MUST be shipped with a tracking number.
- Used merchandise can not be returned, NO Exceptions.
- Returned merchandise will be charged with a 20% restocking fee of order/item value.
- Shipping and handling fees are non-refundable, unless it is the result of our mistake.
- You will be responsible for all shipping and handling charges of the returning merchandise.
- Return Shipment with COD will NOT be accepted.

PROCEDURE For RETURNS

- Email us at returns@exoticjewelrylasvegas.com in advance and state which order or merchandise will be returned.
We will issue you a RMA# which you will include in your return to ensure proper return procedure.
- The merchandise MUST be returned in its original packaging to receive a full refund.
- Make sure you send the package back to us with a tracking number, we will NOT be held responsible if the shipment is lost.
- Refund will be issued only when we receive the returned merchandise.
- You will be credited back with the original amount minus shipping costs and re-stocking fees.

MERCHANDISE REPAIR & EXCHANGE
-We provide free repair and/or exchange service to the merchandise with Manufacturer defects. No service will be provided to merchandise damaged by negligence. certain merchandise may not be available for immediate exchange, allow approximately 3 weeks for replacement.

DO YOU HAVE A AFFILIATES PROGRAM?
Not at this time, but as we grow and expand so will our products.

SHIPPING
- Currently we offer a variety of services available from USPS, and Fed Ex. All items are shipped with tracking numbers. Insurance is available if you choose, additional fees apply. All orders are shipped within 2 business days.

Do you ship Internationally? Yes, We value our overseas customers!  International orders are shipped via USPS or Fed Ex different methods are available, you can choose your method using the drop down option when checking out. Global Priority mail ( where available). First Class International and  express mail.  addional fees are encurred.

WHEN CAN I EXPECT MY ORDER? - All orders are shipped within 2 business days. If a item is out of stock, you will be notified by email. All shipments are confirmed by email.

DO YOU HAVE A CATALOG?
-Not at this time, but check back. As our product line grows, so will a catalog.

WHY ARE THE ITEM PICTURES DIFFERENT?
- We strive to have the best pictures for our items, our manufacturers allow us to use their pictures,while some are good others are not. We want you to see what the item really looks like, as always the pictures can not show the real beauty of our jewelry.

WHAT ABOUT SALES TAX?
- Until the Government imposes an internet sales tx, we only charge tax on orders within the State of Nevada. If your order is shipped within Nevada, you will be charged Sales tax based on your local tax rate.

DO YOU HAVE A MINIMUM ORDER?
- No, please purchase as many items as you like.

DO YOU HAVE WHOLESALE PRICING?
- Not at this time, but stay tuned!